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  • Used motor vehicles

    All motor vehicle traders selling used motor vehicles must ensure every vehicle has an accurate and complete Consumer Information Notice (CIN) attached to it. If selling online, the CIN must be displayed within the advertisemen

  • Input methodologies for electricity, gas and airports

    Input methodologies are the rules, requirements and processes we must determine for services that are regulated under Part 4 of the Commerce Act. They are important building blocks in how prices are set for electricity lines, gas pipelines and

  • Repossession

    When you enter into a credit contract, some items may be listed as security and may be repossessed if you do not make your loan repayments.

  • Phone and broadband

    The world of telecommunications can be complex. Our consumer advice is designed to provide you with information to help you make informed purchasing decisions, enter into a fair contract with your provider, ensure you receive accurate and

  • Statement of Performance Expectations

    Our Statement of Performance Expectations sets up what we plan to deliver in the coming financial year. This includes forecast financial statements and performance targets and shows how we will assess our performance against our strategic objectives.

  • Electricity and gas​

    Our consumer advice on electricity and gas is designed to provide you with information to help you choose and switch providers, enter into a fair contract with your provider, ensure you receive accurate and understandable bills, and provide advice

  • Assessing for suitability and affordability

    From 1 December 2021, lenders providing consumer credit and mobile traders selling on credit need to comply with new regulations.

  • Buying goods on layby

    Buying goods on layby can be a convenient way to shop.

  • When a consumer or competitor raises a complaint

    If we receive a complaint about your business it will be assessed and we will make a decision whether to open an investigation or take any further action.

  • Other past amendments and clarifications

    These are the past decisions we have made related to input methodologies for airports, and the process of how we got to these decisions.