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  • Bait advertising

    Advertising goods and services that you cannot supply in order to get people into your shop or an online sale is known as 'bait advertising' and is illegal.

  • Information disclosed by Transpower

    Here you will find information disclosed by Transpower from 2015 to 2023. This information helps people to better understand how Transpower is performing.

  • Selling extended warranties

    If you sell extended warranties for an additional price to consumers there are rules you must comply with.

  • Input Methodologies consultation prior to December 2010

    The Commission was required (under subpart 3 of Part 4) to determine input methodologies to apply to the regulation of specified airport services, electricity distribution and transmission, and gas pipeline services by 31 December 2010.

  • Fibre content labelling

    Clothing or fabric products must have labels that list the fibres, and the percentages or amounts of the different fibres, in the product.

  • Mobile termination access services

    Mobile termination access services (MTAS) are the services a network operator needs to allow its subscribers to communicate with the subscribers of another mobile network.

  • Publication of contract and cost of borrowing

    If you lend to consumers or take security over consumer goods you must make your standard form contract terms and costs of borrowing for certain loans available publicly.

  • Water efficiency labels

    Certain products must have water efficiency rating labels displayed next to them when being sold in New Zealand.

  • Consumer protections for copper withdrawal

    With the roll out of the fibre network, New Zealand is now less dependent on copper for its telecommunications needs. This means the way your landline and broadband services connect may change in the future.

  • Commission 111 Contact Code

    The purpose of the Commission 111 Contact Code is to ensure that vulnerable consumers or persons on their behalf, have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.