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  • Unconscionable conduct

    There are rules in the Fair Trading Act that apply to a range of business conduct – from advertising and pricing to sales techniques, as well as contracts between businesses and between businesses and consumers. Those rules include a prohib

  • More resources

    More resources. Our Consumer Advisory Services team ran webinars on credit in November 2020. The topics covered included:. an overview of the credit law changes. the new high-cost lending rules and what to look out for. responsible lending –

  • Lender responsibility principles

    When providing credit, you must ensure you comply with the lender responsibility principles. The lender responsibility principles impose obligations on lenders when advertising, before entering into a loan, and during all subsequent dealings with

  • Unfair contract terms

    Businesses are protected from unfair contract terms in common types of take-it-or-leave-it standard form contracts like those for power and phone.

  • It's All Good animations

    Changes to the Credit Contracts and Consumer Finance Act and Fair Trading Act mean the It's All Good programme's videos and supporting resources are out of date and may be misleading.

  • Transparency statement

    Information gathering for regulatory compliance, law enforcement and protective security purposes.

  • Unfair contract terms

    As a consumer you probably enter a number of contracts every day on-line or in a store – even if you do not realise it.

  • Overview of regulatory inquiries

    In markets where there is little or no competition, we may need to regulate the price and quality of goods and services for the benefit of consumers. Part 4 of the Commerce Act sets out the particular goods and services that are subject to

  • Leisure and travel

    When booking accommodation and travel, eating out or taking a taxi, there are some things you should think about.

  • Fit and Proper Person certification

    If you or your company is a provider of consumer credit (lender) or a mobile trader, and you are not already licenced or authorised by the Financial Market Authority or Reserve Bank of New Zealand, you must be certified under Part 5A of the Credit