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  • Milk price manual and calculation

    We undertake two separate reviews each dairy season: the milk price manual and the milk price calculation.

  • Returns and refunds

    If a product or service you buy is faulty or not of an acceptable quality, you may be able to get a repair, replacement or refund.

  • Model Litigant Policy

    The Commission considers that it is important, as a public enforcement agency and regulator, to have a clear Model Litigant Policy and to commit to acting as a model litigant in all civil litigation conducted by or involving us.

  • Our role in fibre services

    The Commerce Commission regulates services provided over fibre networks in New Zealand. These networks are critical to social and economic life in New Zealand. We work to incentivise fibre service providers to deliver for the long-term interests of

  • Buying event tickets

    When buying event tickets you should check whether the official ticket seller, such as Ticketek or Ticketmaster, has tickets available.

  • Unconscionable conduct

    There are rules in the Fair Trading Act that apply to a range of business conduct – from advertising and pricing to sales techniques, as well as contracts between businesses and between businesses and consumers. Those rules include a prohib

  • Making accurate claims

    Consumers will often make purchasing decisions based on claims about characteristics such as 'free range' or 'organic', where goods are made, or the manufacturing process. The claims you make must be accurate and should not mislead…

  • Online sales practices

    Avoid misleading claims when selling online. Give consumers accurate information about demand and available stock.

  • What is a cartel?

    A cartel is where two or more businesses agree not to compete with each other. This conduct can take many forms, including price fixing, sharing markets, rigging bids or restricting output of goods and services. This includes such conduct in