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If a product or service you buy is faulty or not of an acceptable quality, you may be able to get a repair, replacement or refund.
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The Commission considers that it is important, as a public enforcement agency and regulator, to have a clear Model Litigant Policy and to commit to acting as a model litigant in all civil litigation conducted by or involving us.
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The Commerce Commission regulates services provided over fibre networks in New Zealand. These networks are critical to social and economic life in New Zealand. We work to incentivise fibre service providers to deliver for the long-term interests of
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The Grocery Industry Competition Act (GICA) establishes a new wholesale supply regime that creates obligations on the regulated grocery retailers (‘RGRs’ - Woolworths NZ, Foodstuffs North Island and Foodstuffs South Island) to set up systems to
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When buying event tickets you should check whether the official ticket seller, such as Ticketek or Ticketmaster, has tickets available.
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There are rules in the Fair Trading Act that apply to a range of business conduct – from advertising and pricing to sales techniques, as well as contracts between businesses and between businesses and consumers. Those rules include a prohib
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Consumers will often make purchasing decisions based on claims about characteristics such as 'free range' or 'organic', where goods are made, or the manufacturing process. The claims you make must be accurate and should not mislead…
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Avoid misleading claims when selling online. Give consumers accurate information about demand and available stock.
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If you're a business that deals with customers and you use standard form contracts, you need to make sure your terms are fair.
