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  • Unbundled bitstream access backhaul service

    Unbundled bitstream access backhaul (UBA backhaul) is a service that allows retail service providers to pick up their traffic from Chorus at a more convenient point for them (than the specified point).

  • Unbundled copper low frequency service

    The unbundled copper low frequency (UCLF) service allows access seekers to lease the low frequency portion of Chorus's local loop network to provide fixed-line voice services to consumers.

  • Being a guarantor

    Sometimes a lender will require a guarantee that a debt will be paid back by someone else if the borrower stops repaying the loan. A guarantor is someone who agrees to do this.

  • Investigation into resale services

    In 2010 we completed our investigation into Telecom's resale services.

  • Telecommunications Relay Service

    The Telecommunications Relay Service (TRS) allows people who are deaf, hearing impaired or speech impaired to place calls to mobile or landline telephones using a keyboard or other device.

  • Country of origin of food

    Businesses must disclose where certain fresh, frozen and thawed food comes from that they supply, offer, or advertise for supply to consumers in New Zealand.

  • The future of phone and broadband

    New Zealand is transitioning from the old copper telephone and broadband network to new technologies via fibre and mobile networks.

  • Reviews of industry dispute resolution schemes

    The Commission is required to review each industry dispute resolution scheme at least once every three years and provide any recommendations to the scheme provider on how to improve the scheme.

  • Telecommunications Consumer Satisfaction Monitoring Report – July–December…

    Since December 2022, the Commission has operated a monthly research programme into consumer satisfaction with Telecommunications Retail Service Quality (RSQ). The program allows the Commission to gather consumer insights, monitor telecommunications

  • Local and mobile number portability

    Number portability enables a customer to switch telecommunications providers while keeping the same phone number.