Showing 71 to 80 of 19,484 results

  • Complaints snapshot 2020/21

    The Complaints Snapshot identifies the major themes of consumer complaints submitted to the Commission during the year.

  • Telecommunications Research

    Research relating to the Telecommunications market including Retail Service Quality research.

  • Pricing your products or services

    When deciding on your pricing, you must take care not to mislead or deceive consumers. Any representations you make about price must be clear, accurate and unambiguous.

  • Billing Clarity Research

    In March 2023, the Commission engaged Perceptive to undertake Billing Clarity Research to determine what the current issues consumers are faced with when trying to understand their broadband and mobile bills. This qualitative research was completed

  • Resources for consumer advisory sector

    We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.

  • Fibre deregulation review

    1 Jan 2018 -  The Commission is required to consider whether reasonable grounds exist for a conducting a FFLAS deregulation review prior to the commencement of PQP2 in 2025.

  • Our leadership team

    Our leadership team. Adrienne Meikle. Chief Executive. Adrienne is Chief Executive of the Commerce Commission, joining in May 2018. Before joining the Commission, Adrienne held the positions of Deputy Chief Executive, Corporate, Governance and

  • Projects

    Here you will find telecommunications projects we are currently working on and those we have completed.

  • What is a cartel?

    What is a cartel? Think you know what cartels are and why they’re illegal? A cartel is where two or more businesses agree not to compete. Cartels are illegal because they harm consumers by preventing businesses from competing to provide better

  • Hardship applications

    If a borrower makes a hardship application, you are required to consider it and follow a specific process.