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  • It's All Good animations

    You may find information to assist you on our website. If you want to learn about….

  • Statement of Performance Expectations

    Previous reports can be found on our website.

  • Children's toys

    Further details are available from the Standards NZ website.

  • Buying an extended warranty

    The business or salesperson must tell you this verbally (unless you purchase the extended warranty online) and must also be on the front page of the extended warranty agreement.

  • Buying online

    Buying online is a convenient way to shop, giving you access to a wide range of products and services.

  • Lender responsibility principles

    You can download the code from the Consumer Protection website.

  • Complaints about the Commerce Commission

    How to make a complaint about the Commerce Commission. Please use the complaint form on our website to register your complaint.

  • Advertising your product or service

    Advertising goods and services that you cannot supply in order to get people into your shop or an online sale is known as 'bait advertising' and is illegal. ... You need to ensure that the main message conveyed in any…

  • Publication of contract and cost of borrowing

    If you have a website, you must prominently and clearly display a copy of the standard form contract terms and costs of borrowing on that site. ... This applies regardless of whether you have already publicly displayed the…

  • Unconscionable conduct

    In another case, the Australian court found an education provider guilty of unconscionable conduct relating to online diploma courses.