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Whether you are buying goods or services in a shop, online, over the phone, or signing up to a consumer loan, you have rights.
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As a business, there are rules in the Fair Trading Act that apply to all aspects of promoting and selling goods and services – from advertising and pricing to sales techniques.
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Accessibility. This website and its content have been developed with reference to the New Zealand Government Web Standards.
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The Commission has released a report detailing the findings of its review of 215 lenders’ websites for compliance with disclosure rules.
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Other organisations which may be able to help you include:. the Consumer Protection website for information on the Consumer Guarantees Act.
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Requesting official information. If you are looking for information from the Commission that is not publicly available on our website, you can make an official information request. ... We publish selected official information…
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It also applies to advertising in all forms such as online, print, TV, social media - and in all dealings with consumers. ... Your rights when borrowing money. Lenders must make information about their loans freely available to you…
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Online reviews. Online reviews provide an increasingly important source of information for consumers contemplating the purchase of goods and services.
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Disclaimer. The information on this website is intended to provide general information to the public. ... This includes websites that may host Commission content (eg, video files on YouTube).
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These include:. pyramid schemes. prize and lottery scams. online retailers who don't supply. ... Their website has information about how to avoid financial and investment scams and steps you can take to protect…
