Showing 71 to 80 of 19,299 results

  • Complaints snapshot 2020/21

    The Complaints Snapshot identifies the major themes of consumer complaints submitted to the Commission during the year.

  • Telecommunications Research

    Telecommunications Research. Billing Clarity Research. Research on the issues consumers are faced with when trying to understand their broadband and mobile bills (June 2023). This quantitative research report contains a summary of insights from July

  • Pricing your products or services

    When deciding on your pricing, you must take care not to mislead or deceive consumers. Any representations you make about price must be clear, accurate and unambiguous.

  • Fibre deregulation review

    1 Jan 2018 -  The Commission is required to consider whether reasonable grounds exist for a conducting a FFLAS deregulation review prior to the commencement of PQP2 in 2025.

  • Billing Clarity Research

    In March 2023, the Commission engaged Perceptive to undertake Billing Clarity Research to determine what the current issues consumers are faced with when trying to understand their broadband and mobile bills. This qualitative research was completed

  • Resources for consumer advisory sector

    We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.

  • Our leadership team

    Our leadership team. Adrienne Meikle. Chief Executive. Adrienne is Chief Executive of the Commerce Commission, joining in May 2018. Before joining the Commission, Adrienne held the positions of Deputy Chief Executive, Corporate, Governance and

  • Projects

    Here you will find telecommunications projects we are currently working on and those we have completed.

  • What is a cartel?

    What is a cartel? Think you know what cartels are and why they’re illegal? A cartel is where two or more businesses agree not to compete. Cartels are illegal because they harm consumers by preventing businesses from competing to provide better

  • StrataNet Limited

    30 Nov 2023 -  StrataNet Limited. The Commission has completed an investigation into anti-competitive conduct in the wireless internet service provision industry. We have issued a warning letter to StrataNet Limited and one of its Managers, Brett Hobbs, in respect