We work with the consumer advisory sector to ensure we hear about the issues that cause consumers harm and to protect the wider community from unlawful trade practices.
The Commission produces resources to help consumers and the consumer advisory sector. This includes video guidance, fact sheets, brochures and our animated series It's All Good. We also have initiatives like Red Flags, which is a reporting tool to help our work in the lender sector.
We value the contribution from the consumer advisory sector who are in a position to alert us to market practices that may not come to our attention otherwise.
Red Flags is a resource designed specifically for consumer advisers such as financial mentors, and others helping people in debt. It is intended to empower advisers to better identify unlawful conduct and assist their clients to resolve problems with lenders. It also enables the identification of potential non-compliance and to report it to the Commission.
Changes to the Credit Contracts and Consumer Finance Act and Fair Trading Act mean the It’s All Good programme’s videos and supporting resources are out of date and may be misleading.
This quarterly pānui updates consumer advocates and those helping people with personal loans (consumer credit contracts) on all the latest news from the Credit branch.
