Beginners guide to broadband

To help you navigate the often complex world of telecommunications, we are putting together a series of fact sheets. We will cover how to choose a broadband service, how to test and improve broadband speed and performance, and what avenues are available to resolve broadband issues.

Choosing broadbandHow do I choose my broadband?

If you are looking to sign up for a broadband service, change plans, or switch providers, you might be wondering where to start. This fact sheet will help you choose the right broadband service for your household.

It provides information on:

  • what type of internet user you might be
  • the types of broadband available
  • ranges of New Zealand download speeds.

See the fact sheet

Choosing broadbandHow is my broadband performing?

This fact sheet will help you spot potential issues which may be affecting how your broadband is performing and provides information on: 

  • how to spot the signs there might be a problem with your broadband  
  • how to test your broadband performance, including information on speed testing websites.

See the fact sheet

Improving my broadbandHow can I improve my broadband?

This fact sheet shows you a few things you can try to improve your broadband performance yourself including: 

  • tips for getting the best out of your Wi-Fi
  • advice on your usage, and choosing the best plan and provider for you. 

See the fact sheet

Resolve an issue fact sheetHow do I resolve an issue with my broadband?

This fact sheet will help you with what to do if you have an issue with your broadband service including information on contacting:

  • your provider
  • a dispute resolution service
  • the Commerce Commission.

See the fact sheet