We publish the survey results as a ranking to help inform consumers about which providers offer the best customer service for broadband.

These rankings reflect the results of monthly surveys conducted from from September 2023 to February 2024.

If you’d like to learn more about the methodology used, download our Ranking methodology guide.

Broadband providers – speed of resolution

Broadband providers – staff knowledge and helpfulness

Broadband providers – customers with an issue

Broadband providers – net promoter score

In publishing these results, we are not giving advice or making recommendations. Rankings are updated regularly based on the previous 6 months’ survey results and only providers with a market share of 5% or more in our survey are shown. Smaller providers who are not listed offer their own level of customer service and may be able to provide you with a more personalised service.