Compare customer service for mobile providers

This page was updated3 weeks ago

We asked approximately 2,400 residential consumers about their satisfaction with their mobile provider.

We publish the survey results as a ranking to help inform consumers about which providers offer the best customer service for mobile.

These rankings reflect the results of monthly surveys conducted from September 2023 to February 2024.

If you’d like to learn more about the methodology used, download our Ranking methodology guide.

Mobile providers – speed of resolution

Mobile providers – staff knowledge and helpfulness

Mobile providers – customers with an issue

Mobile providers – net promoter score

_{In publishing these results, we are not giving advice or making recommendations. Rankings are updated regularly based on the previous 6 months’ survey results and only providers with a market share of 5% or more in our survey are shown. Smaller providers who are not listed offer their own level of customer service and may be able to provide you with a more personalised service.}