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Regulated industries
Telecommunications
Monitoring telecommunications markets
Topic papers, other reports and studies
Consumer switching survey
Consumer switching survey
This page was updated
1 year ago
In 2011 we undertook a survey of consumer switching in telecommunications markets. We contracted Roy Morgan Research to do the work.
Rural Connectivity Study
Broadcasting transmission services
Review of consumer mobile bills
Mobile market study
Broadband performance testing in New Zealand – Topic paper
Telecommunications market developments in 2017 – Topic paper
Reports on Chorus and Local Fibre Companies compliance with Equivalence of Input obligations
Telecommunications wholesale pass-through study
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Business mobile market study
Report on retail fixed-line broadband price trends
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Consumer switching survey
The survey was primarily concerned with:
identifying and assessing the extent to which consumers switched telecommunications service providers
why consumers switched
barriers to switching consumer satisfaction with the switching experience.
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Consumer Switching Study – December 2011
pdf - 1 MB
03 Feb 2014
Summary of Consumer Switching Study – 11 April 2012
pdf - 249 KB
26 Jul 2013