Our 2019 mobile market study concluded that consumers may not compare plans or assess their spend usage very often and that consumers may be unaware if there are other retail offers available that might better meet their needs.  We therefore commenced a review of mobile consumer bills under section 9A of the Telecommunications Act 2001, to understand:

  • the usage and expenditure patterns of residential consumers in the mobile market
  • the extent to which these consumers could save money by changing their purchasing behaviour.

In April 2021 we published a letter notifying parties of the completion of our review, alongside an update to the report by Schiff Consulting, the independent economic consultant engaged to undertake the analysis for the review, and responses from parties to our September 2020 open letter. We will continue to monitor the MNOs' and TCF's commitments to implement the range of measures to address issues of data transparency and consumer inertia transparency that were set out in our March 2021 open letter and have subsequently issued a further update in May 2022 to request MNOs views on future work in this area.

This view shows the latest stage in the project. Click on the circled dates to see details. Navigate to other months, or scroll down, to see all stages.

Note: these dates are indicative only and are subject to change.

  • 08 Aug 2024

    Completed

    Submissions on Mobile Transparency – Progress Review 6 June 2024 open letter

    See documents

  • 06 Jun 2024

    Completed

    Addressing transparency and Inertia issues in the residential mobile market update – Open letter

    See documents

  • 20 May 2022

    Completed

    Addressing transparency and Inertia issues in the residential mobile market update – Open letter

    See documents

  • 01 Apr 2021
  • 09 Mar 2021

    Completed

    Open letter from the Commerce Commission addressing transparency and inertia issues in the residential mobile market

    See documents

  • 29 Jan 2021

    Completed

    Report for the Commerce Commission – Analysis of Mobile Bills (Final report)

    See documents

  • 30 Nov 2020
  • 17 Sep 2020

    Completed

    Mobile Bill Review – Open letter from the Commission

    See documents

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