Chorus cannot stop providing these services until it meets all of the consumer protections that will be in the copper withdrawal code.

There will also be obligations on retailers to ensure that ‘vulnerable consumers’ have appropriate means of contacting 111 for emergency services in the event of a power outage.

Further information about these processes can be found on the relevant pages below.

Copper to fibre transition FAQs

Here we answer some frequently asked questions about the transition from copper to newer networks such as fibre and wireless.

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Copper withdrawal code

Under amendments to the Telecommunications Act 2001, the Commission is required to develop a copper withdrawal code that sets the minimum consumer protection requirements that will need to be met before Chorus can stop providing copper services.

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Commission 111 contact code

The purpose of a Commission 111 contact code is to protect vulnerable consumers by ensuring they have reasonable access to an appropriate means of contacting the 111 emergency service in the event of a power failure.

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Specified fibre areas

In 2019, we consulted on our process for assessing specified fibre areas.

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Map of specified fibre areas

Specified fibre areas (SFAs) are the locations where Chorus will eventually be able to stop providing copper-based phone and internet services, because fibre is available.

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