Aurora’s application is significant and is approximately double the allowances we set Aurora for the previous comparable periods.

Aurora says its investment plan is required to address historic under-investment in its network which has resulted in a gradual deterioration of its equipment including lines, poles and transformers. In recent years this has resulted in a higher number of safety incidents and an increasing number of unplanned power cuts.

To pay for this, Aurora had forecast significant increases to power bills. You can read Aurora’s final proposal here.

We understand that now, more than ever, household incomes will be strained, especially in light of COVID-19. Many consumers will be struggling to pay their bills while needing a reliable electricity supply.

Our role in Aurora’s investment plan is to set network reliability standards and determine how much money it should be allowed to recover from its customers to carry out its plan and over what period. On 12 November 2020 we published our draft decision on Aurora’s CPP and some supporting measures we are planning that would require it to provide greater transparency on the delivery of its plan. Overall, we consider Aurora has made its case for a step up in investment in its network. Without a CPP, its network would continue to deteriorate, safety incidents would increase, and its customers would experience more, longer, outages.

As a result of our assessment we are proposing to allow Aurora to recover $86m less from its customers than it had asked for on a five-year CPP. This reduction is because we consider some of its expenditure could be deferred to a later date and some was not sufficiently justified to the level Aurora had sought. Even so, Aurora would be able to significantly increase its expenditure to address the issues on its network and recover the cost from its customers.

In our draft decision, we also propose to amend Aurora’s quality standards for unplanned outages to better reflect the state of its network. This would not be set at the levels Aurora requested but would allow it to meet targets that reflect its performance over the past five years. Overall, this should see the reliability of supply stabilise at current levels before gradually improving over time.

A summary of our draft decision, consumer fact sheets, the full reasons paper and a template submission form to provide us with your feedback are all available below by clicking on the ‘Documents’ tab.

We want to hear from you

You can fill in our online consumer submission form here

Make a consumer submission

Public meetings for upcoming draft decision

The Commission is due to release its draft decision on 12 November 2020.

This will be followed by a series of public meetings in the following locations:

Alexandra23 November    Alexandra Community Centre, 15 Skird Street4-6pm
Cromwell24 NovemberCromwell & Districts Presbyterian Church, The Auditorium, 10 Elspeth Street4-6pm
Wanaka25 NovemberLake Wanaka Centre, The Auditorium, 89 Ardmore Street10am-Midday
Queenstown25 NovemberQueenstown Events Centre, the Mezzanine Function Room, 33 Joe O'Connell Drive, Frankton4-6pm
Dunedin1 DecemberThe Dunedin Centre, Conference Room 2, 1 Harrop Street4-6pm

Hard copies of the consultation paper and submission forms will be available for you to take away and Commission staff will be on hand to answer any questions you have.

About Aurora

Aurora Energy owns and operates the poles, lines and other equipment that distribute electricity from Transpower’s national grid to 90,000 homes, farms and businesses in Dunedin, Central Otago and Queenstown Lakes. Aurora is a wholly owned subsidiary of Dunedin City Holdings Limited, owned by Dunedin City Council. Aurora’s charges are built into power bills and are something its consumers are required to pay no matter which power company they are with. Typically, electricity distribution charges make up about a quarter of an average residential consumer’s power bill.

Contact us

We are seeking specific feedback from consumers throughout our assessment process.

However, if you want to get in contact with us or be added to our mailing list for updates on this project please email us at

A timeline of key steps in our assessment process are outlined below.

This view shows the latest stage in the project. Click on the circled dates to see details. Navigate to other months, or scroll down, to see all stages.

Note: these dates are indicative only and are subject to change.

  • 31 Mar 2021

    Final decision due

  • 18 Jan 2021

    Cross-submissions on draft decision due

  • 18 Dec 2020

    Submissions on draft decision due

  • 30 Nov 2020


    Submissions on QSV draft decision due

  • 26 Nov 2020


    Strata Energy Consulting - advice on Aurora Energy’s CPP application

    See documents

  • 12 Nov 2020
  • 17 Sep 2020


    Cross-submissions on process and issues paper due

    See documents

  • 27 Aug 2020


    Submissions on process and issues paper due

    See documents

  • 07 Aug 2020


    Notice that Aurora’s CPP application has been accepted as complete and IM compliant issued

    See documents

  • 06 Aug 2020


    Aurora public drop-in session presentation

    See documents

  • 30 Jul 2020


    Process and issues paper due

  • 30 Jul 2020
  • 12 Jun 2020


    Aurora Energy's CPP application published

    See documents

  • 19 May 2020


    Introductory paper about Aurora Energy’s upcoming investment proposal

    See documents

Show all